Customer Stories

Launched in April 2020 to ease the detrimental mental health impact of the Covid-19 pandemic, The Help Hub’s volunteer psychotherapists and counsellors offer free emotional support to anyone in the UK in need. Here, The Help Hub’s founder, Ruth Chaloner, named Frontline Hero in the Good Morning Britain 1 Million Minutes Awards, tells Timely how to access support, and explains why The Help Hub needs more volunteers.

This year, one of our long-time customers, Headroom Hair, is turning twenty. It’s quite an achievement to last the distance, and this salon has certainly done more than that. Now three branches strong and clutching industry awards for both the business and the team, we are catching up with Sally to talk about her journey as a salon owner.

In-demand hairdresser Tyson Mendes, owner of Melbourne’s successful Pearl Blonde salon, spoke earlier this year about why Timely is his undisputed business software of choice.  Here, Tyson talks about client retention during COVID-19, and why both online and offline presence are equally essential to salon success.

Manscape is a hair and body salon for men based in Christchurch, New Zealand. They’re an upmarket barber shop with a focus on relaxation and pampering, giving their clients a unique experience unlike anywhere else. Post lockdown, they shared their tips with us on how they reopened safely and successfully.

The fabulous Tamara Reid is an entrepreneur, community creator, conversation facilitator, and the founding director of the Beaute Industrie; a professional support group for the beauty industry which recently passed 5,000 members. We got the lowdown from Tamara on the Beaute community, how we value beauty businesses, and what’s happening in the industry right now.

Carmen McNamara owns the award winning Australian clinic; Skin Fairy. A loyal Timely customer with 15 years of experience in the beauty industry in Australia and London; we talked to Carmen about building a successful business, finding work-life balance, and her favourite Timely features. You don’t want to miss Carmen’s story!

Matt Brown is the owner/director of My Father’s Barber in Christchurch, New Zealand. He’s also an internationally acclaimed hair artist and educator, an author, speaker, husband, and father of three.

From a 15-year-old highschool dropout to a highly successful salon owner, Tyson Mendes is one to watch. Now, his Pearl Blonde salon in Prahran, Melbourne is two years old. He’s been using Timely since they opened, but prior to opening his salon he used free software.

15 years ago experienced hairdresser Natasha and her partner, fashion designer Ewan, started eco-friendly Melbourne salon Green Butterfly using a pen and paper appointment book. Today, they use Timely to power their business.

When your salon saves water, is powered by 100% renewable energy, and is cruelty-free and vegan, it makes sense to be paperless too. Salon owner Jason Donnelly uses our Consult app to manage all his client records, but it hasn’t always been that way. Find out what it’s like to switch from paper forms to Consult and how it can save you time, money, and give you peace of mind.

With three booming businesses under her name, you could say that CEO and marketing extraordinaire Haylee Benton has a flair for creating first-class ‘me time’. We spoke with her about standing out in the UK, her five-star client experience and how she uses Timely to grow her three businesses.

Stevie Vincent is an award-winning Perth hairdresser with a booming high-tech salon and over 24k followers on Facebook and Instagram. We spoke with Stevie about her success philosophy and how she grew her following as well as her business. Here’s what she had to say.