Improved Timely Tools for Smashing your Goals and Managing Staff Performance

“I LOVE THE FINANCIAL DASHBOARD, IT INSPIRES ME” – CLIVE, SYDNEY CITY HYPNOTHERAPY

If your goal is to make this year your biggest yet, weekly targets are a great way to stay on track

In the example below, we’ve used ‘Week view’ to view the actual total sales by all staff, this gives you clear insight into how you’re performing this week. For example, if you’ve had a slow start to the week (as shown in the image below), you may decide to run an in-store promotion to upsell your services or send a bulk SMS campaign to help you reach your target!

Here’s our top three tips for introducing individual targets into your business

Targets are a crucial step in growing your business and a key tool for motivating staff to focus on a goal that will ultimately grow your business and influence your bottom line. Setting targets allows you to measure results and performance within your team.

1. Set and calculate a fair target

First up, it’s best to know your business and your total expenses for a year, i.e. add up your wages, rent, stock and software. Knowing this makes it easier to understand how much money each employee (including yourself if you work on the floor), needs to make to cover these expenses and make a profit. The amount each employee needs to cover those costs and help you make a profit is a target.

2. Agree on the target with your employees

Once you have your target, you need to get buy-in from your staff, and this is a good time to agree on whether you separate the target by retail sales and service sales. Remember, no two staff are the same, so setting targets that work with their skill-set and experience can help motivate them to perform even better. On the other hand, setting the same target can help encourage friendly competition.

It’s good to agree on a target for the year with each employee, and then break that down by month to track and discuss at your regular catch-up. This is just one example of how to set and measure targets, but with the new Dashboard date ranges you’ll have more choice to set and measure performance.

3. Encouraging friendly competition just got easier

Head to the Staff Overview tab where you can now measure individual staff performance against your overall business targets.
You can now track:

• Individual staff service sales against overall service sales
• Individual staff retail sales against overall retail sales
• The number of individual clients a staff member has seen
• The number of rebookings they have contributed too

Measuring your targets is now even easier in Timely

Soon you’ll see new and better date range filters in the Dashboard. You’ll be able  to compare by

• Day view
• Week view
• Month view
• Year view

We’re also renaming our current filters from (last to rolling) so you’ll also be able to filter on:

• Rolling 7 days
• Rolling 14 days
• Rolling 30 days
• Rolling 365 days

Why we added more date ranges

Previously you only had the option to filter by ’Last 7 days’ or ‘Last 30 days’ which meant you’re comparing your results over multiple weeks or months, which is different to how many businesses track their targets. The new date ranges make life easier for measuring targets, you can see exactly how you’re tracking this week or this month, without having days from the previous period confusing the results. Of course, you’re still able to view your sales graph with the original ‘rolling’ filters if you prefer.

You set targets and you hit them (woohoo!!) So how’d you do it? 

Our productivity graph shows you how you and your employees time is spent in your business. Just like the rest of the Dashboard, you can view the graph by a particular staff member or by all staff, i.e. Let’s say you had a particularly good July, your productivity that month may shed some light on how and why you did so well.

Timely’s reports give you a more in-depth insight into your employees’ performance

If you’re feeling extra curious about your staff performance you can get the exact breakdown by heading to the Timely Reports,

• Staff Timesheet report provides a breakdown of the staff member’s day. You’ll be able to see a percentage of the day that the staff member was booked, as well as their start and end times.
• Staff Appointment Summary report shows a summary of the total appointment and invoice value for each service.’
• Product Sales report is great for getting insight into what products are flying off the shelves and what’s gathering dust. You can filter by location and staff member, to see a list of all products that have been sold within a given date range. This helps calculate commission, view your profit from sales as well as tallying the total cost of products sold – this is particularly useful if your products are sold on consignment.

What else is coming soon to Timely

Check out our roadmap blog where we highlight some powerful new tools we’ll be rolling out over the next couple of months; helping you to grow your business and deliver better client experiences.