Timely Blog

Off the back of a challenging two years, we’ve seen a rise in salon owners future-proofing their businesses by adding an online store. Here’s how they’re doing it (and how you can too)

Last minute Covid cancellations can impact your business big time. In response to the Omicron strain, some salons are cracking down on cancellations to help reduce no-shows as the Covid crisis continues to drag on and on (and on…).

At some point or another we’ve all felt deflated or disrespected when someone has gotten our name wrong (even when it’s clearly written at the bottom of an email 😅). Pronouns are as much a part of someone’s identity as their name. Getting them right means more to people than you might think – it’s a way to help someone feel respected and seen.

Our new pronouns feature makes it easy for your staff and your clients to communicate their pronouns, which in turn creates a safe, inclusive client experience for everyone who walks through your salon door.

Selling retail products online is a great way to boost your business and keep money coming in, even when your doors are closed! We know online product sales might seem daunting, so we’ve joined forces with Shopify – the world’s leading E-commerce platform – to make selling your retail products online an absolute breeze.

Once upon a time, if you needed a plumber, you used the yellow pages. If you aren’t familiar with the yellow pages, it was a HUGE yellow book, filled with listings for every business whose services you could ever need.

Someone once said to me “EVERYONE who comes into my salon is a VIP. I do not differentiate”. Bold statement. Because whilst I appreciate the sentiment, if EVERYONE is a VIP, surely no one is a VIP right? Because VIP implies an elevated experience for your clients. And if everyone has that elevated experience, then surely that experience is just, well, normal. But of course, wanting to attract a certain calibre of clients – particularly those who seek a VIP experience and are willing to pay for it, can only be a good thing. As long as you structure it in a way that provides different levels of VIP experience.

Last year gift voucher popularity exploded as customers looked for convenient and contactless ways to spoil their loved ones. This year, gift voucher spend is going to be even bigger, with a projected 50% increase year on year! With Timely, you can get online gift vouchers set up in minutes, getting you ready for your biggest December EVER! 🥳

The wow factor. That’s what we all want, don’t we?

Our clients think that what we do is ‘wow’. That we are the best. That we deliver the most incredible experience every single time they walk through our doors. And isn’t that an exciting concept?

I mean after all. We are artists. We are healers. We are therapists. We are stylists. We often know our clients better than they know themselves. And yet, on occasion, we can overlook the simplest of things that have the biggest impact. 

It seems like phishing scams and email hacks are on the rise, and you might be worried about the security of your business and customer information. Rest assured that here at Timely, we have an entire team dedicated to your account security, and multiple systems and procedures in place to protect it. But, there are some important things that you can do to keep your Timely account safe and secure, so we’ve put together this guide to help you take action now.

It’s been a tough 18 months for the hair and beauty industry, so we created this workshop with wellness coach Fleur Marks to give you helpful, practical mindset tips and advice. You’ll learn how to create a healthy mindset, deal with negative thoughts and feelings, and cope with the stress and anxiety of uncertainty. It’s worth taking a little bit of time out of your day to focus on you and your wellbeing 🥰

You’ve had to sit back and watch thousands of people commit crimes against beauty during lockdown, but it’s almost your time to save the day! We’re here to help you stand up against terrible home haircuts, poorly shaped eyebrows, and hot wax disasters by getting your business set up and ready to reopen with a bang 💥

After more than 10 years at the helm of Timely, it’s time for me to pass on the leadership baton and take some time out to spend with my family. I am thrilled to share with you that Stuart McLean is stepping in as our new Managing Director to lead our rapidly growing team and community.