Timely Welcomes Ambassador Natasha Bloomfield Smits

Natasha is an experienced business owner, running Natashas Skin Spa on Southbank, Melbourne. In her drive to find salon software that really supported her business she spent more than half a year doing research. 

Inspired by her mother, who worked really hard to support her children with various small business ventures, Natasha learnt from a young age that adding value meant working hard, sharing, helping people out and creating a network that supported and uplifted each other. 

Working with Timely came after 14 years of using bad salon software that took three clicks when one would have done. Natasha mapped her client experience journey from discovering the salon and booking an appointment, to the consultation and the follow up. 

She spent seven months interviewing brands, asking them to answer each step of her client journey.

“The only brand that came even close was Timely,” she says. “The speed, accuracy and attention to user experience is unmatched by anyone else. I switched to Timely and my business revenue went through the roof – as I knew it would.”

Moving to Timely has transformed the way that Natashas Skin Spa works. Because the team can use it easily, there’s no hours lost in training. 

“Timely is the only brand who develops according to actual in-business use, without gaslighting users into paying for things that should be inclusive or free. If I didn’t own Natashas Skin Spa, I would want to work for Timely full time. They’re a serious partner to my business and are the industry’s hottest brand to watch.”

Commercial partnerships manager at Timely, Neil Conchie, said: “We’re proud to work closely with Natasha, she cares deeply about the industry and is always on hand in our Facebook community to assist other customers by sharing her knowledge of both Timely and running a successful business. She’s a champion of many great Timely features that benefit our customer base.”

Create your own client experience journey with our free template. Fill in all the steps and see where you can make improvements.  

Check out the rest of the Timely ambassadors and find out how you could become one.