Timely is the backbone of this hair salon
Samantha Snow is a young hairdresser who has always used her initiative. At the age of 17 she set out to deliver her resumé to 30 hairdressing salons in Ponsonby, one of Auckland’s hip suburbs. That day, one of the salons offered her a chance to train in Paris. The rest, as they say, is history.
After training and gaining international experience in hairdressing, she returned to Auckland and started up her own salon at the ripe age of 23! She wanted to create a salon on the North Shore that had a different feel – a place that was intimate and personal to the client.
“The approach we take to our guest is all about the experience, from start to finish.”
Timely came highly recommended to Samantha from a friend who is in the beauty industry. Up until that point, she had been using iCal on her MacBook which just wasn’t doing the job.
When she first started on Timely, she found it very easy to find her way around the system, and get everything set up. “I have used Kitomba in the past, and Timely was a lot easier to find my way around and learn how to use.”
Timely runs the salon
“Timely feels like the backbone of the salon”. For Samantha, having such a reliable appointment scheduling system means that she doesn’t need to employ more staff to look after the administration side of the business. She knows people will turn up to their appointments because of the SMS reminders. This means she can forget the admin and concentrate on looking after her clients – pampering them with a salon experience they love.
“Having Timely is like having another staff member that runs the boring stuff… and it makes your days a lot smoother.”
Timely takes care of our client notes
Samantha loves how she can use the customer records to keep notes on every client. In fact, she says this is her favourite feature. It keeps her organised, she knows where she is at with every single one of her clients, and increases her efficiency. She can always find these notes quickly; all she has to do is log in.
Timely comes highly recommended from Samantha
Samantha quite often tells people that they should be using Timely in their business. In her opinion, it’s because she can keep detailed notes on every client, and “it’s just so affordable”. Her clients love how organised the salon is with the management of their appointments, and how everyone is on the same page. Thumbs up to that!
