Welcome Jess
Customer service is something that’s very important to us here at Timely. Although our customers are spread out in over 2,160 cities around the world, we’re dedicated to giving them all the same high quality Timely experience they have come to expect from us.
As we continue to grow our user base, we want to make sure we’re capable of continuing our exemplary level of support, which is why we’re excited to welcome Jess Raubenheimer to the Timely team.
Before joining Timely, Jess was involved in a range of roles that have given her both the education and experience she needs to make a noticeable difference to our customers’ lives. She started her career by graduating from the University of Auckland with a Bachelor of Arts in Film, TV Media, and English Literature. From there, she went on to work at Fonterra, New Zealand’s largest company, as a Junior Change Manager before moving into a Client Service Coordinator position at the University of Otago.
Now that she’s at Timely, you may find Jess replying to your support queries, answering your curly questions and issues, or creating knowledgebase articles and help videos that make it easier for you to fix some of your easier problems. Jess will also be engaging with our online community on a daily basis through social media channels and newsletters, keeping you all updated on Timely’s recent developments.
Jess enjoys walking her dog on the beach, reading, writing, and pottering in her vegie garden when she’s not busily working at Timely. In the winter, you’ll find Jess on one of the South Island’s many snowy slopes looking for some snowboarding action.
So,welcome again Jess! We’re stoked to have you on the team.
